FAQ

Orders

Do I need an account to buy?

No. Guest checkout places an order with the email you enter. An account is useful when you want the order to be waiting in your history the next time you sign in. A guest order stays on the confirmation page and is not attached if you create an account later.

Where is my order number?

It is on the confirmation page after you place the order. This demo does not send email, so the confirmation is the record. If you checked out while signed in, the same number is under Orders.

Can I change an order after it is placed?

This sample shop does not edit a placed order. Write through the contact form, choose Order, and include the order number. New orders are marked Placed.

Shipping

Where do you ship?

Within the United States, from one room in Marlow Bay. We do not ship internationally in this build.

How long does it take?

Standard arrives in 5–7 business days. Express arrives in 2–3 business days. These are sample windows, not a live carrier promise.

When is shipping free?

Standard shipping is free when merchandise, before a promo code, is $150 or more. Express is always a paid rate. The code WELCOME10 does not discount shipping.

Returns

How long do I have?

30 days from the day the order is marked Placed. This is a sample window for the portfolio shop.

What condition does a return need?

Unworn, unwashed, and with tags if the piece had them. Objects should be unused. Candles that have been burned cannot come back.

How does a return start?

Use the contact form and choose Order. Include the order number and the piece you want to send back. This demo does not generate a label.

Products

Why is a size visible if I cannot select it?

A sold-out combination stays on the page so you can see it exists. It is not selectable, and Add to bag stays unavailable until you choose a variant that has stock.

Do objects have sizes?

Some do. A tray has a length. A duvet has Full and Queen. A cup or a lamp may only come in one size, labeled One.

Where are materials and care?

On the product page, in the details under the buy box. If a piece has nothing useful to say about care, that section is left off.

Still stuck? Write to the shop.